The Inside Story of the Success of the ‘Pope’s Hospital’

The Vatican secretary of state acknowledged that there were problems at “the pope’s hospital” for children in the past, but said the new administration is making a “serious effort to resolve them.”

Cardinal Pietro Parolin said on Tuesday, July 4, that some of the problems identified by current and former Bambino Gesu Pediatric Hospital staff in 2014 were “truly unfounded.” But for problems that were verified, “there was an attempt, and there is currently an attempt and serious effort to resolve them,” he said.

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Parolin was responding to an Associated Press investigation that found that under its previous 2008-2015 administration, the mission of the children’s hospital had shifted to focus more on profits than on its young patients.

A Vatican-commissioned report reached that conclusion in 2014 after a three-month investigation into staff complaints that corners were being cut, safety protocols ignored, and children put at risk because of pressure to produce.

The report, authored by an Italian cardiologist who interviewed dozens of current and former employees, cited breaches of accepted medical protocols. The problems included overcrowding that caused increased infection risk, the reuse of disposable equipment, early awakening from surgery, unsupervised experimental procedures, and facilities that didn’t meet medical standards.

But a second, three-day Vatican probe in January 2015 found the hospital was in many ways “best in class.” That team, headed by an American health care expert, said it had “disproved” the findings of the first review and said the Vatican should be proud of its hospital for the quality of care it provided, the staff’s devotion to children, and its families and employees’ sense of pride at working there.

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Hospital president Mariella Enoc said she found it impossible to believe such problems occurred, but conceded she wasn’t at the hospital at the time. She said AP did its job and that she respected its work, and blamed disgruntled employees for what she called “untrue” reports.

“I can say that the climate today is more serene, and I urge everyone when there is a problem … that we talk and talk and not keep it inside and then have it explode,” she said. “We can’t always say ‘yes,’ unfortunately, but we can communicate.”

Parolin and Enoc made their comments Tuesday after Bambino Gesu issued its annual report at the Vatican. The hospital boasted in the report of being the only pediatric hospital in Europe that can perform all types of transplants. It said it performed 339 procedures, most of them bone marrow transplants, in 2016.

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The hospital reported it had reduced the number of “inappropriate” hospital stays, from 26 percent of admissions in 2012 to 7 percent last year, by increasing the number of outpatient surgeries that were less stressful for children and cheaper for both the hospital and Italy’s national health system.

At the presentation, Italy’s health minister, Beatrice Lorenzin, praised Bambino Gesu as a leading pediatric research center that made Italy and Rome proud.

“I have met your little patients, some of whom come from around the world, who are treated with great love and great competence,” she said.

AP corroborated many of the first report’s findings through interviews with more than a dozen current and former Bambino Gesu employees, as well as patients, their families, and health officials. The AP reviewed medical records, civil court rulings, hospital and Vatican emails, and five years of union complaints. (go to page 2 to continue reading) [lz_pagination]